Shipping is free for all products. Lucky Union provides quick and efficient shipping, with full insurance coverage to all shipping destinations.
All items will be packaged securely and will be fully insured while in transit to your destination. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm taxes and duties.

We currently offer 2 delivery options so that you can choose the one that best suits your needs.
1. FREE Standard shipping: Deliver within 5-14 working days (Excluding Season Periods) upon dispatch. Once shipped, a tracking number will be provided to you upon request. Please remember a signature will be required upon delivery.
2. FREE Store collection: If you prefer to pick up your purchase from our showroom, please indicate your preferred pick-up showroom location on the checkout page. Our sales representative will get in touch with you once your product is ready for collection.
Loose diamonds are shipped immediately after passing inspection. You'll see an estimated shipping and delivery date for each product on every product details page. These can also be seen in your account dashboard and order confirmation email. Hereafter, you can expect your delivery within the above time frames.

Yes. Our items are fully insured during transit and all purchases require a signature upon delivery. To keep our customers protected,Lucky Union always: 

1. Insure and register all items for their full value
2. Use only reliable shipping service for all orders to ensure that your package will be delivered in the fastest and safest manner
3. Require that all deliveries be made to a physical business or residential address
4. Prohibit delivery to PO Box address
5. Require a signature for all packages upon delivery

Order status and tracking information can be found on our website here.
Please note: We will only ship your order once it has passed our thorough quality inspection. Loose diamonds are shipped immediately after passing inspection. You'll see an estimated shipping and delivery date for each product on every product details page. These can also be seen in your account dashboard and order confirmation email. Hereafter, you can expect your delivery within the above timeframes.

Lucky Union takes every precaution to ensure that your order arrives safely. Your order will be fully insured during transit, and we require a signature for all packages.

Your estimated delivery date will be in your order confirmation email & your account dashboard - please allow until this date for your order to arrive. Kindly take note that your parcel will take at least 5-7 working days (Excluding Season Periods) to arrive upon dispatch.
If your estimated delivery date has passed, and there aren’t any known delivery delays, please email us at CsGold@luckyunion.com

so we may further assist you.

Yes, we ship internationally. International orders over $500 in value are shipped via FedEx International Priority or DHL Express. International orders under $500 in value are shipped via FedEx Economy .
Please note that products shipped internationally may not be designed in accordance with destination country or region standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country or region.