Exchange must be made within 3 days from the date of parcel received. Item(s) must be in new and original condition with original receipt. The Company will not entertain any exchange request that have exceeded the exchange period as per the company’s policy.
Exchange is limited only to the same category of item(s). If the price of the exchanged item(s) is lower than the original item(s), the difference will not be refunded and the difference will be top up by the customer, should the price of exchanged item is higher than the original item(s).
Exchange are applicable only for normal yellow gold item(s), diamond item(s) and white gold item(s). All other item(s) including gold set with gems stone, semi-precious stone, jade, pearl, 999 gold gifts set, customized item(s), item(s) that have been sent for alteration and/or resizing are not allowed for exchange.
Exchanged item(s) upon the customers’ request shall not be subjected to exchange policy thereon.
The exchange policy is applicable to online purchases made via www.luckyunion.org
